Refund policy

Return & Refund Policy

We want you to be happy with your purchase from Prints & Giggles 3D. If there is a problem with your order, please contact us and we will do our best to help.

Returns & Exchanges

You may request a return or exchange within 14 days of delivery.

To be eligible for a return, your item must be unused, undamaged, and in its original condition and packaging.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Please contact us before sending any item back so we can provide return instructions.

Custom & Personalized Items

Because they are made specifically for you, custom and personalized items are not eligible for return or exchange unless they arrive damaged, defective, or we made an error with your order.

This includes products made with custom names, text, sizing, colors, designs, or other customer-requested modifications.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible. Please include photos of the item and packaging when possible so we can evaluate the issue.

If the problem is our responsibility, we will work with you to provide an appropriate replacement or refund.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are not refundable unless the return is due to an error by Prints & Giggles 3D.

Order Changes & Cancellations

You may request changes to or cancellation of your order within 1 hours of purchase.

Because many of our products are made to order, we may begin production shortly after an order is placed. After the 1-hour cancellation period, we cannot guarantee that an order can be changed or canceled.