Shipping & Returns

Shipping & Returns

Shipping

Prints & Giggles 3D ships orders throughout the United States.

Shipping charges are calculated at checkout based on the weight of your order, package size, destination, and available carrier service.

Most orders ship using USPS Ground Advantage or USPS Priority Mail. Available shipping options and estimated delivery times will be shown during checkout.

Because many of our products are 3D printed and may be made or prepared specifically for your order, please allow time for processing before shipment. Tracking information will be provided once your order ships.

Please double-check your shipping address before completing your order. Prints & Giggles 3D is not responsible for delays caused by incorrect or incomplete addresses provided at checkout.

Local Pickup

Local pickup may be available in the Charlestown, Indiana area when offered at checkout or arranged in advance.

Returns & Exchanges

Because many Prints & Giggles 3D products are made-to-order, customized, or produced in specific colors and styles, we do not accept general returns simply because a customer changes their mind.

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Please include your order number and photos of the item and packaging so we can determine the best way to make it right.

Depending on the situation, we may offer a replacement, exchange, store credit, or refund.

Custom Orders

Custom-made, personalized, or specially requested products are not returnable unless they arrive damaged, defective, or incorrect.

3D Printed Product Notice

Because our products are made using 3D printing, minor layer lines, small surface variations, or slight differences in color are normal characteristics of the 3D printing process and are not considered defects.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Once production or fulfillment has begun, cancellation may no longer be possible.

Questions?

If you have questions about an order, shipping, return, or exchange, please contact Prints & Giggles 3D through our Contact page.

Request a 3D Printer Repair

Please complete the form below. In the comment box, include:


  • Printer brand (Bambu Lab, Creality, Prusa, Elegoo, Anycubic, etc.)

  • Printer model

  • Description of the problem

  • Any error codes displayed

  • What you've already tried (if anything)

We'll contact you within one business day to discuss your repair.

Or call or Text 502-650-6300